How can we help? — Find answers about profiles, applications, appointments, payments, and account access.
Quick help

What do you need help with?

RegistrationParent and child form guidance→ PhotosUpload and quality requirements→ DocumentsIdentity and verification files→ ApplicationsUnderstand every review stage→ PaymentsReceipts and payment updates→ AppointmentsAuditions, fittings, and bookings→ Account AccessLogin and security assistance→
Popular questions

Frequently asked questions

Quick guidance for common parent and guardian tasks.

How do I update my child’s profile?

Open My Profile to review current details. Use Settings to update guardian contact information, or contact support if a child detail needs correction.

Where can I check an application status?

View Applications shows every current and completed opportunity. Select View Details to see progress, submitted materials, and next steps.

How will I receive audition information?

Confirmed dates appear under Appointments. Important changes are also sent to Messages and to the guardian email address on the account.

Where can I find receipts?

Payments includes transaction history, invoice references, and the latest status for every record.

How do I replace a photo?

Open My Photos and select Update photo set. Your new images will appear in the portfolio after they are saved.